Frequently Asked Questions

we rely on ethical sourcing for all our products. That means we source our products from local farmers and others locally. Through local sourcing, we wish to reduce the carbon footprint of our products while emphasizing solutions that benefit society at large.

We ship your orders 42 hours after you place an order and make the purchase.

In case of returns, we offer a full refund after processing the refund and verifying the return criteria. The returned package needs to remain intact, with no damages or loss of packaging or tags. Once the returned package reaches us and the return is processed, we will be notifying you regarding the status of the return processing. You will be credited with a full refund through your account or original preferred payment method within eight to nine business days. If the returned package does not meet the required criteria, it will be shipped back to you.

Our payment gateway is handled by a third-party payment processor. We do not store your payment details or share your personal information.

We prioritise the safety and convenience of our customers as well as our delivery associates. Based on the Covid protocol and social distancing rules imposed regionally, your package will be delivered to you following certain regulations. To adhere to the contactless mode of delivery or no-contact delivery, the delivery associate will leave your order at your doorstep and maintain a 2-metre distance at all times.

Rijuh products are unaffected by temperatures up to 40-45 degrees Celsius, however they must be kept away from heat and light sources.

We are sorry to hear that you are unhappy with your purchase; please send us an email at the address shown on our website, outlining the problem, along with a copy of the invoice, and we will do all in our power to assist you.

Generally, yes. They are derived from natural sources, but it's recommended to consult with a healthcare professional, especially if you have existing health conditions or are pregnant.

Yes, some herbs can interact with medications. It's crucial to inform your healthcare provider about any herbal supplements you're taking.

Many reputable companies now offer cruelty-free herbal products, but it's important to check each product's specific policies.

Results may vary depending on the product and individual factors. Some may show effects within weeks, while others may take longer.

Yes, they are regulated by health authorities in many countries to ensure safety and quality.

Herbal products may support various aspects of health including digestion, immunity, skincare, and stress relief, among others.

Individuals with allergies should carefully read labels and consult with a healthcare provider to avoid potential allergens

Look for reputable brands, check for certifications, and purchase from trusted sources.

Many herbal products are produced with sustainability in mind, but it's important to research individual brands and their practices.

It's advisable to consult with a healthcare provider before using herbal products during pregnancy or while breastfeeding.

In many cases, yes. However, always consult with your healthcare provider to avoid potential interactions.