Our Refund Policy

Thank you for choosing Rijuh Herbal Products. We are committed to providing you with high-quality herbal products. However, we understand that there may be instances where you need to return a product. Please read our refund policy carefully to understand your rights and responsibilities.

1. Returns:

- We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Refund Process:
- To initiate a return, please contact our customer support team. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.

- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 7 business days for the refund to reflect in your account.

3. Exchanges:
- If you received a defective or damaged item, we are happy to exchange it for the same product. Please contact our customer support team to initiate the exchange process.

4. Shipping Costs:
- Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product). In such cases, we will provide a prepaid shipping label for the return.

5. Non-Refundable Items:
- Certain items are non-refundable, including gift cards and downloadable software products.

6. Late or Missing Refunds:

- If you haven't received a refund within the specified timeframe, please check your bank account. If the refund is not visible, contact your credit card company or bank, as processing times may vary.

7. Contact Information:
- For any questions regarding our refund policy or to initiate a return, please contact our customer support team

Rijuh reserves the right to amend this refund policy at its discretion. Any changes will be communicated on our website.