GRIEVANCE REDRESSAL POLICY
Effective Date: 1 April 2026 | Next Scheduled Review: 31 March 2029
4.1 Grievance Officer
- Name: Rajat Panda
- Designation: Grievance Officer
- Email: info@rijuh.com
- Phone: +91 90326 59032
- Address: 301, 3rd Floor, Inspire Arena, Narsingi - Puppalaguda Main Road, Alkapur Township, Narsingi, Hyderabad, Telangana 500089, India.
4.2 Matters Covered
Customers may raise complaints relating to products, quality, orders, payment, delivery, cancellation, returns, refunds, defective/damaged products, inaccurate information, privacy or other e-commerce services.
4.3 Complaint Submission
Complaints should include the customer's name/contact details, order number where applicable, description of the issue, supporting evidence and the requested resolution where appropriate.
4.4 Acknowledgement and Resolution
Rijuh will acknowledge a consumer grievance within 48 hours and endeavour to redress it within one month of receipt, consistent with the Consumer Protection (E-Commerce) Rules, 2020.
4.5 Escalation
If a customer is not satisfied, the customer may exercise any statutory rights available under Indian consumer-protection law, including approaching the appropriate Consumer Commission or competent authority.
