Terms of service

Effective Date: 1 April 2026 | Next Scheduled Review: 31 March 2029

1.1 Business Information

Rijuh is an online retail brand operated under the legal/tax entity name SR3. Rijuh sells products through https://rijuh.com/ to customers in India.

GSTIN: 36AHEPP3476C1ZD
Email: info@rijuh.com
Phone: +91 90326 59032
Address: 301, 3rd Floor, Inspire Arena, Narsingi - Puppalaguda Main Road, Alkapur Township, Narsingi, Hyderabad, Telangana 500089, India.

1.2 Acceptance

By accessing the website, creating an account, placing an order, or otherwise using Rijuh's services, you agree to these Terms & Conditions and the policies incorporated into them.

1.3 Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law. If you purchase on behalf of another person or organisation, you confirm that you are authorised to do so.

1.4 Product Information

Rijuh makes reasonable efforts to keep product descriptions, images, prices, specifications and other information accurate. Natural products may vary in colour, grain, texture, shape and finish. Such inherent variations are not ordinarily defects.

1.5 Pricing, Taxes and Offers

Prices are displayed in Indian Rupees. Applicable taxes, discounts and shipping charges will be disclosed before order completion. Promotional offers are subject to the conditions displayed with the offer. Rijuh may correct obvious technical or pricing errors and may cancel an affected order with an appropriate refund.

1.6 Orders

A customer placing an order makes an offer to purchase the selected products. Rijuh may accept the order by confirmation through the website, email, SMS, WhatsApp or another appropriate channel. Orders may be cancelled for product unavailability, payment failure, suspected fraud, incorrect information, technical error or circumstances beyond reasonable control.

1.7 Payment

Payments are processed through the payment methods and authorised payment providers made available at checkout. Rijuh does not ordinarily store complete card information on its own systems.

1.8 Shipping

Shipping and delivery are governed by the Shipping & Delivery Policy in this document. Current website operations state dispatch within 4-6 working days and estimated delivery of 5-7 business days for most serviceable Indian pin codes; these operational figures should be updated if Rijuh changes its actual SLA.

1.9 Cancellation, Returns and Refunds

Orders may be cancelled before dispatch, subject to the Cancellation Policy. Eligible unused products may be returned within 7 days of delivery, subject to the Returns, Refunds & Cancellation Policy. Mandatory consumer rights are not excluded.

1.10 Personal Care and Hygiene Products

Opened or used personal-care, cosmetic, oral-care and hygiene products are generally not eligible for voluntary return for hygiene reasons. This does not exclude remedies for defective, damaged, incorrect, adulterated, materially different or otherwise legally protected claims.

1.11 Intellectual Property

Rijuh's trademarks, logos, photographs, graphics, product content, text and other intellectual property may not be copied, reproduced, modified, distributed or commercially exploited without permission.

1.12 Reviews and User Content

Reviews and user-submitted content must be genuine, lawful and non-defamatory and must not infringe third-party rights. Rijuh may moderate or remove content that violates these requirements.

1.13 Prohibited Use

• unlawful use of the website
• unauthorised access or interference
• malware or malicious code
• fraudulent transactions
• misuse of promotional codes
• impersonation
• infringement of intellectual property or other rights

1.14 Product Claims

Product information is provided for intended use and is not medical advice. Customers should follow labels, directions and warnings. Claims relating to natural, antibacterial, toxin-free, food-safe, Ayurvedic, herbal or similar characteristics should be supported by appropriate documentation and used only as legally permissible.

1.15 Limitation of Liability

To the extent permitted by law, Rijuh is not liable for indirect or consequential losses. Nothing in these Terms excludes or restricts any consumer right or liability that cannot lawfully be excluded.

1.16 Governing Law

These Terms are governed by the laws of India. Subject to applicable consumer-protection rights and the jurisdiction of competent Consumer Commissions, courts having appropriate jurisdiction in Hyderabad, Telangana may have jurisdiction.

1.17 Changes

Rijuh may update these Terms by publishing a revised version with a new effective date. Changes will not retrospectively alter rights already accrued unless required by law.