Shipping policy

Effective Date: 1 April 2026 | Next Scheduled Review: 31 March 2029

3.1 Coverage

Rijuh offers Pan-India delivery to serviceable locations, subject to courier coverage and product-specific restrictions.

3.2 Order Processing

Current operational information on Rijuh product pages states that orders are dispatched within 4-6 working days. This is the operational target to be used unless Rijuh publishes a revised SLA.

3.3 Delivery

Current product-page information states estimated delivery of 5-7 business days for most serviceable pin codes. Delivery may take longer for remote areas, public holidays, weather, logistics disruptions, incorrect addresses or other circumstances beyond reasonable control.

3.4 Shipping Charges

Free shipping is currently offered on prepaid orders across India. Any paid shipping charge will be shown before order completion. COD is currently available for select pin codes and is not available above ₹599, subject to the checkout configuration.

3.5 Tracking

Tracking details may be shared through email, SMS or WhatsApp after dispatch.

3.6 Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Re-shipping costs caused by an incorrect or incomplete customer address may apply where legally permissible.

3.7 Delivery Attempts

Courier partners may make delivery attempts according to their procedures. An undelivered order may be returned to Rijuh.

3.8 Lost / Delayed Shipment

Rijuh will coordinate with the logistics provider when a shipment is materially delayed or confirmed lost and will provide an appropriate resolution in accordance with the circumstances and applicable law.

3.9 Damaged Package

Customers should inspect packages where reasonably possible and promptly contact Rijuh about visible damage, missing items or incorrect products.