Privacy policy

Effective Date: 1 April 2026 | Next Scheduled Review: 31 March 2029

5.1 Scope

This Privacy Policy explains how Rijuh collects, uses, stores, shares and protects personal data in connection with rijuh.com, orders, customer support, marketing and related services.

5.2 Information Collected

• name and contact information
• billing and delivery address
• order and transaction details
• account information
• customer-service communications
• device, browser, IP address and website activity information
• cookie and similar technology information
• marketing preferences and consent records

5.3 Payment Data

Payments are handled through payment providers. Rijuh does not ordinarily store complete card numbers or CVV information on its own systems. Payment providers may process payment data under their own privacy terms.

5.4 Purposes

• processing and delivering orders
• payment, invoicing, refunds and fraud prevention
• customer support and grievance handling
• website security and operation
• analytics and service improvement
• marketing where permitted and appropriately consented
• compliance with legal and regulatory obligations

5.5 Consent and DPDP Framework

Rijuh will use consent-based processing where required by applicable data-protection law. Consent requests will be presented in clear language, with the purpose and relevant personal data identified. Where consent is the basis of processing, withdrawal will be made reasonably accessible. Rijuh will align its notices, consent records and operational processes with the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025, as and when their provisions become applicable through the prescribed commencement phases.

5.6 Service Providers

Personal data may be shared with service providers necessary to operate the business, such as Shopify/technology providers, payment gateways, logistics and courier partners, communication providers, analytics/advertising providers and professional advisers, subject to appropriate contractual and legal safeguards.

5.7 Marketing

Marketing messages will be sent using applicable permission/consent and opt-out mechanisms. Customers may unsubscribe from promotional communications. Transactional communications required to complete or support an order may still be sent.

5.8 Cookies

Rijuh uses essential cookies and may use analytics, advertising and similar technologies. See the Cookie & Tracking Notice.

5.9 Retention

Personal data will be retained only for as long as reasonably necessary for the stated purpose, legal obligations, tax/accounting requirements, dispute resolution, fraud prevention and legitimate business recordkeeping, subject to applicable law. Data that is no longer required will be securely deleted, anonymised or otherwise handled as legally permitted.

5.10 Security

Rijuh will implement reasonable technical and organisational measures appropriate to the nature of the data and processing. No method of transmission or storage is completely risk-free.

5.11 Data Rights and Requests

Subject to applicable law, customers may request access to or correction of personal information, seek deletion where legally available, withdraw consent where consent is the processing basis, and raise privacy grievances. Requests may be sent to info@rijuh.com.

5.12 Children's Data

Rijuh does not knowingly seek to collect personal data from children except where permitted and appropriately authorised under applicable law. Where applicable law imposes additional requirements for children's data, Rijuh will follow them.

5.13 Data Breach

Where a personal-data breach occurs, Rijuh will take reasonable steps to contain, assess, remediate and make notifications required by applicable law.

5.14 Third-Party Links

Rijuh may link to third-party websites or services. Their privacy practices are governed by their own policies.

5.15 Privacy Contact

Privacy and data-protection questions may be sent to info@rijuh.com, addressed to Rajat Panda, Grievance Officer.